We operate a dedicated Customer Service Centre in the UK and US offering pre-purchase advice and after-sale customer service in multiple languages including English,French,German,Italian and Spanish.
Customers and users of August products can contact us by email or telephone with any questions you may have about features, specifications, how to use the product or difficulties you may be experiencing with your product.
Please send an email to email@example.com or telephone +44 (0) 845 250 0586. We aim to respond to emails within 2 working days and our telephone line is open Monday to Friday from 9:00AM to 5:30PM.
User Manual and Software Download
Customers can download replacement user manuals, drivers and software of August products from the Download section of this website.
Should you require additional support from our technical team, you can always email your questions and enquiries to firstname.lastname@example.org. Our staff aim to respond to all enquiries within 2 working days.
If you need to speak to our support team, simply give us a call on 0845 250 0586, staff in our Customer Service Centre will be more than happy to provide any information which may help you to explore features and benefits of your August device. They can also offer assistance with tuning your TV or answer any other questions you may have regarding the use August products.
All August products carry 12 month return to base warranty covering cost of parts and labour.
If your August product arrives faulty, or develops a fault within the warranty period, it can be returned to our Customer Service Centre for repair or replacement. In order to you will need to contact us to obtain a RMA (Return Material Authorisation) number before you return a product to us.
Our Customer Service Centre will process the warranty using the following criteria:
1. Replace any faulty return made within 14 days from purchase by a brand new unit;
2. Repair or replace,with a refurbished unit, any faulty return made within the warranty period and after the initial 14 days from purchase have passed;
3. Replace the product with an upgraded model if the product returned has been discontinued. In this case, we will charge the customer the price difference if the price of the upgraded model is higher.
Our warranty does not cover any damage caused by misuse, excessive wear and tear or commercial use. Please note that if the product is opened or repair is attempted by staff other than August Customer Service Centre Representatives or authorised August repaire agents, the warranty will become void.
A product repaired and returned to a customer will be covered under the original warranty period that commences the date the product was purchased.
Please keep your receipt of purchase and send us a copy as which will be used as proof of purchase date.
In the case of products returned outside of the warranty period, August Customer Service Centre reserves the right to charge for any repair undertaken or refuse to repair the unit. We will invoice for all service and transport costs involved in returning the unit regardless of whether a repair was undertaken.